Job Description
ROLE PURPOSE
To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)
MAIN OUTPUTS
- Manage the operational activities of the area to support and contribute to the company’s strategic plan and long-term strategy.
- Develop and maintain systems to ensure client service level agreement is adhered to at all times and the relationship with the client contact person and accounts person.
- Establish and monitor a cleaning plan for each building according to the service level agreements.
- Conduct site visits of allocated sites and report on activities, results, and recommendations.
- Manage the delivery of cleaning chemicals and consumables to sites. Manage the availability and condition of site equipment.
- Control and management of Company assets.
- Implement cleaner work schedules and evaluate and manage performance; Adhere to company policy and procedures.
- Ensure to maintain health and safety requirements on sites, and keep the safety file up to date.
- Ensure the staff is trained on Health and Safety as required by the OSH Act.
- Achieve monthly non-contractual revenue targets; Maintain existing customer base and ensure up-selling on existing contracts.
- Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
- Provide monthly horizontal feedback and variance explanations.
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
- NQF Level 6: Diploma in Property Management, Project Management, Operations Management, or related formal qualification
- SAFMA Certified facilities Supervisor
- Matric (Senior Certificate)
- Valid SA Driver’s License
- 3 years of Knowledge and experience in the Cleaning/Hygiene industry or Outsourced property services
- Basic knowledge of HR related issues and procedures; Property Management
- MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365
- Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems
FUNDAMENTAL COMPETENCIES
- Initiative/Proactivity
- Deadline Driven & Highly Motivated
- Stress Tolerant
- Excellent Written Communication
- Capacity Building
- Coaching
- Customer Focus & Quality Management
- Negotiation Skills
- Analytical Skills & Process Improvement
- Financial Planning and Strategy
- Teamwork & Partnering
- Relationship Building
- Interactive Reasoning, Strategic Thinking & Strategic Planning
- Excellent Oral Communication
FOR MORE INFORMATION WHATSAPP 081 746 5426